Customer Service

Customer-serviceAlong with our fulfilment services, we offer a full range of outsourced customer service facilities and response handling.

Outsourcing your Customer Service

When placing an order, or discovering product information, customers usually prefer talking with someone. Our system enables clients’ support centres anywhere in the world to gain a complete customer view and handle calls with confidence and efficiency. We know how important customer service is to your company. With our a full range of telephone answering and customer services you can be rest assured that your customers will be greeted professionally by trained telephone support staff, knowledgeable on the product range while you focus on growing your business..

Customer order support by telephone and email

All our dedicated agents have access to live updates and information such as the fulfilment and delivery status of every order, so will process enquiries promptly and efficiently, either by phone or email.

Product information

Call operators can see product samples, enabling them to assist customers with product related enquiries. They are also able to take messages or divert calls to your in-house specialist if incapable of answering a specific question.

Response Handling

When taking orders by phone, fax or post – payment can be completed by card, cheque or postal order, with all customer address data stored in our CRM system where our clients have full permission to view. The CRM can also be merged with your native CRM system, maintaining a completely up to date and coherent customer and order database.

Updating address details

On top of everything else we are able to  edit all orders placed on-line or by phone immediately after they are picked, so customer service representatives, internal or outsourced, can update any information in the order, such as adding/removing products, amending addresses or  the shipping method.